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28 Sty '23
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Vouchers regulations


The Regulations for the sale and use of the Voucher for individual clients, hereinafter referred to as the "Buyer" and/or "User", issued by Piwniczna Hotel SPA & Conference, hereinafter referred to as the "Issuer".


I. General Terms

  1. The Issuer shall provide the Voucher to the Buyer (in the hotel premises, by means of Poczta Polska traditional post services or e-mail) and shall accept it for use at Piwniczna Hotel SPA & Conference with its seat in: 33-350 Piwniczna-Zdrój, ul. J. K. Gąsiorowskiego 5.
  2. The Buyer shall pay for the Voucher in the amount equal to the Voucher's nominal value.
  3. The Voucher shall be used only in Piwniczna Hotel SPA & Conference.
  4. The Voucher shall be used in Piwniczna Hotel SPA & Conference in compliance with the scope specified in the Voucher's content or up to the amount provided on the Voucher for purchasing goods or services at Piwniczna Hotel SPA & Conference.
  5. The Voucher shall not be subject to returning or exchanging into cash.
  6. The Voucher shall be used on a single occasion and entirely.
  7. The Hotel shall not be liable for the Voucher which has been lost or damaged upon its providing to the Buyer.
  8. The Voucher's Buyer or User shall not be entitled to any claims against the Hotel for the loss (including a theft) or damage to the Voucher.
  9. A validity term of the Voucher shall be provided on the Voucher. Nevertheless, such a validity term shall not exceed 6 months of the date of the Voucher's purchase.

II. Rules for using the Voucher

  1. The Voucher's User shall book a date for using the Voucher at the reception desk of Piwniczna Hotel SPA & Conference (ph.: 18 262 06 06,
  2. Piwniczna Hotel SPA & Conference shall accept for use only the Vouchers which are not damaged, which have an expiry date, the Issuer's stamp and the Issuer's signature. 
  3. The Voucher's User shall not be entitled to receive the remaining amount on the Voucher if a service value is lower than the Voucher's value.
  4. The User shall pay a difference in cash, by payment card or credit card if the value of a service provided exceeds the value of the Voucher or if the Voucher's scope fails to include such a service. 
  5. Piwniczna Hotel SPA & Conference shall render the right to refuse to accept the Voucher in the following cases:
    • the Voucher's validity term has expired,
    • damage to the Voucher prevents reading out data provided on such a Voucher.

III. Voucher settlements and complaints

  1. The Buyer, as of purchasing the Voucher, shall receive a VAT invoice.
  2. All the complaints relating to the purchase of goods and/or services by means of the Voucher shall be handled by Piwniczna Hotel SPA & Conference upon the request of the Buyer or the User and submitting a complaint in writing.
  3. A basis for accepting a complaint relating to goods or services shall be a VAT invoice issued at the purchase of the Voucher.

IV. Concluding Provisions

  1. The Buyer and/or User, as of receiving the Voucher, shall declare that it has read the content of these Regulations, has accepted its content in whole and has obliged itself to adhere to the provisions hereof.
  2. The User, by means of using the Voucher, shall confirm ordering its use within the scope provided for in the Regulations.
  3. The content of these Regulations shall be available on the Issuer's website at and at the reception desk of Piwniczna Hotel SPA & Conference. The Hotel shall be obliged to provide the Regulations to the Buyer and/or User upon each request of the Buyer and/or User.
  4. The Issuer shall reserve the right to change the Regulations provided that it does not breach the rights of Buyers and/or Users already acquired. Any amendments to the content of the Regulations shall be updated on a current basis and provided on the Issuer's website and at the reception desk of Piwniczna Hotel SPA & Conference.
  5. To any issues not settled herein, relevant provisions of the Civil Code shall apply.


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Project co-financed by the European Union within the frame of the Regional Operating Program of Lesser Poland Province for years 2007-2013
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